FAQ'S
Once your order has been shipped, you will receive an email with tracking details.*
Tracking information is usually activated by the courier within 24–48 hours after dispatch. You can follow the latest delivery updates through the link in your shipping email.
For delivery issues, please see Delivery Problems below.
*Please also check your spam or promotions folder.
**During peak periods, tracking activation may take slightly longer.
Once your return shipment has been received by Sanliore, your exchange will be processed and shipped within approximately 3–6 working days.*
When your exchange has been dispatched, you will receive a new email with tracking details.
Important information:
- We do not send a separate confirmation when your return shipment is received.
- Please use your return tracking details to check whether your parcel has arrived.
- During processing, your returned item will go through quality control.
- If the requested size or item is no longer available, our team will contact you.
- Any price difference may be resolved through a payment request or refund.
- Refunds are always made to the original payment method.
*During exceptional peak periods, processing times may be longer.
Once your return shipment has been received by Sanliore, your refund will be reviewed and initiated within approximately 3–7 working days.*
When your return has passed quality control, you will receive a refund notification.
Important information:
- We do not send a separate confirmation when your return shipment is received.
- Please use your return tracking details to confirm delivery to our return location.
- Items must be unworn, unused, unwashed, with original tags and packaging.
- Refunds are always made to the original payment method.
*During exceptional peak periods, processing times may be longer.
Once your order has been confirmed, it may no longer be possible to cancel or modify your order. To ensure fast delivery, orders are prepared and processed quickly after purchase.
If you made a mistake in your delivery address or order details, please contact our customer service team as soon as possible at:
info@sanliore.com
We will do our best to assist, but changes cannot always be guaranteed once fulfilment has started.
All Sanliore orders are shipped with trusted courier partners and tracking whenever available.
1. Shipping status: Delivered
If your tracking states that the parcel has been delivered, we kindly recommend checking with household members, neighbours, your building reception, or any safe place near your delivery address. Courier investigations may take up to two weeks.
2. Shipping status: No updates or error code
If tracking has not updated for several days, or if an error appears, please contact the courier directly. Carrier investigations may take up to two weeks.
3. Shipping status: Returned to sender
Please contact our customer service team. We will review the reason and advise the next steps.
Important information: If an incorrect or incomplete address was entered at checkout, Sanliore cannot be held responsible. Additional reshipping costs may apply.
We accept a wide range of secure payment methods available at checkout:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- and more
Available options may vary depending on your country.