Shipping Policy

Last updated: 11/04/2026

Sanliore is committed to excellence and the full satisfaction of our customers. We work hard to process and ship your order as quickly and reliably as possible. Please note that weekends, public holidays, carrier delays, customs processing, and unexpected events may affect delivery times.

As a newly launched company, Sanliore experienced a higher-than-expected demand for our products. This meant we needed to restock faster than originally planned, which has caused some shipments to take slightly longer than our usual estimated delivery times.

We sincerely apologize for any inconvenience this may cause. Rest assured, our team is working hard to fulfil all orders as quickly as possible, and we expect delivery times to return to normal shortly.

If you have any questions about your order, please don't hesitate to contact us at info@sanliore.com — we're happy to help.

Thank you for your patience and for supporting Sanliore.

1. Where We Ship

We currently ship orders to addresses within:

• United Kingdom
• United States
• European Union

Orders placed with a delivery address outside these countries will be cancelled and fully refunded.

2. Order Cut-Off Time

To ensure timely processing, the following order cut-off times apply for each region:

General Notes

• Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day for that region.
• These cut-off times ensure we can begin processing and fulfilling your order as efficiently as possible.

3. Handling Time & Transit Time

Delivery Time = Handling Time + Transit Time

Handling Time (All Regions)
1–3 business days (Monday to Friday). Time to process, pack, and hand over your order to the carrier.

Transit Time by Region

Transit times are general estimates provided by carriers and may vary based on location, carrier capacity, customs, weather, and other external factors. Sanliore will make reasonable efforts to ensure delivery within estimated timeframes; however, these estimates are not guaranteed.

4. Shipping Costs

We currently offer free standard shipping on all orders to the United Kingdom, the United States, and the European Union. No minimum order amount is required.

5. Shipping Methods

We primarily work with nationally recognised carriers, depending on your delivery region:

• United Kingdom: Royal Mail, Evri, DPD
• United States: USPS, UPS, FedEx
• European Union: DHL, DPD, or equivalent

Your order will be processed at our facility and then delivered by the carrier responsible for your region.

6. Order Tracking

We provide tracking whenever available. Once your order ships, you will receive a confirmation email (or SMS where available) with tracking information so you can follow your parcel until delivery.

7. Customs, Duties & Import Taxes

Sanliore ships on a Delivered Duty Paid (DDP) basis to all supported regions. This means all applicable import duties, customs fees, and taxes are fully covered by us — there are no surprise charges upon delivery.

The price you see at checkout is the final price you pay. Nothing extra will be due when your order arrives, regardless of your location within our shipping regions (United Kingdom, United States, European Union).

8. Undeliverable Packages

A package may be returned to us if:

• The address provided was incorrect or incomplete, or
• The carrier was unable to complete delivery.

If this occurs, we will contact you using the information provided at checkout. If you request reshipment, you will be responsible for any additional shipping costs associated with resending the package.

9. Delays, Force Majeure & Carrier Responsibility

We are not responsible for delays caused by:

• Carriers
• Customs or import inspections
• Weather or natural events
• Labour strikes
• Peak seasonal volume
• Events beyond our reasonable control

If we become aware of a significant delay, we will make reasonable efforts to assist you with updates and tracking information.

10. Lost or Missing Shipments

If your shipment appears lost in transit or has not arrived after a reasonable period beyond the estimated delivery window, please contact us at info@sanliore.com with your order number and any available tracking details. We will work with the carrier to investigate and, where appropriate, arrange a replacement or other resolution in accordance with applicable laws and our store policies.

11. Contact Information

For questions related to shipping, delivery, or your order status:

E-Mail: info@sanliore.com
Contact form: sanliore.com/pages/contact
Customer service: Monday to Friday between 9:00 am to 5:00 pm (GMT)