Shipping Policy
Last updated: 11/04/2026
Sanliore is committed to the full satisfaction of our customers. Please note that weekends, public holidays, carrier delays, and unexpected events may affect delivery times.
1. Where We Ship
We currently ship to addresses within the United Kingdom, the European Union, and the United States. Orders placed with a delivery address outside these regions will be cancelled and fully refunded.
2. Order Cut-Off Time
Monday to Friday – 5:00 PM (GMT). Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.
3. Handling Time & Transit Time
Handling Time: 1–3 business days (Monday to Friday)
United Kingdom — Transit: 5–7 business days · Royal Mail, Evri, DPD
European Union — Transit: 6–10 business days · DPD, DHL, or equivalent
United States — Transit: 7–12 business days · USPS, UPS, FedEx
Delivery Summary
Processing Time: 1–3 business days
UK Total: 6–10 business days
EU Total: 7–13 business days
US Total: 8–15 business days
These estimates are not guaranteed and may vary due to carrier capacity, customs, or weather.
4. Shipping Costs
Free standard shipping on all orders to the UK, EU, and US. No minimum order amount required.
5. Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.
6. Customs, Duties & Import Taxes
Sanliore ships on a Delivered Duty Paid (DDP) basis. All duties and taxes are covered by us — the price at checkout is the final price you pay, with no surprise charges upon delivery.
7. Undeliverable Packages
If a package is returned due to an incorrect address or failed delivery, we will contact you. Reshipment costs are at your expense.
8. Delays & Force Majeure
We are not responsible for delays caused by carriers, customs, weather, labour strikes, or events beyond our reasonable control.
9. Lost or Missing Shipments
Contact us at info@sanliore.com with your order number and tracking details. We will investigate and arrange a replacement or resolution where appropriate.
10. Contact Information
E-Mail: info@sanliore.com
Contact form: sanliore.com/pages/contact
Customer service: Monday to Friday, 9:00 am – 5:00 pm (GMT)
SIMPLY SANLIORE
Sanliore was built on one idea: shoes and accessories that feel effortless.
Clean lines, natural tones, no logos.
Just pieces made to wear all summer and keep for years.
#1
Welcome your customers to your store by sharing temporary offers or explaining to them what your products are about.
#2
Create trust with your customers by explaining the story of your brand. Share your values or what is important to you.
#3
Share information about your product with your customers. Describe a product, and share info about your production process...